COVID-19 dampened business’ abilities to provide customers with a personal touch. But a Bucks County pharmacist didn’t let the mandate for physical distance affect her long-term commitment to connecting, reports Beccah Hendrickson for 6abc.
Bonnie Millman has owned Village Shires Pharmacy, Holland, for more than a decade. She’s spent that time managing inventory, scheduling staff, and getting to know her customers on a personal basis.
When COVID-19 hit, and “customer touches” were from behind masks and plastic shields, her warmth and concern still managed to filter through.
“I think of them as my family,” said Millman, referring to her patrons. “I know them, I know their stories. I know how to meet their needs.”
The best part is that her customers love her back.
“I find when we go to the chains, they don’t know us as people. Bonnie does know us and our needs,” said Kristen Slota, a pharmacy customer.
Millman’s community spirit led her to prioritize the administration of coronavirus vaccines.
“She has jumped through hoops to get [vaccines] going for the pharmacy and for the community. And it’s honestly an effort from her heart,” said Kathy Verica, lead pharmacy technician.
Bonnie and her team have vaccinated more than 5,000 people against COVID-19. It’s a number greater than Holland’s population.
More on this community caregiver is at 6abc.