ServiceWhale, a Trevose software platform company that automates home improvement project quotes, announced a international tech partnership. It has established a business relationship with Noritz, a Japanese firm that provides tankless water heating equipment worldwide.

The collaboration is designed so that ServiceWhale improves the overall customer experience for online purchasing of the Noritz product line.

ServiceWhale’s technology addresses customer inquiries regarding water heater replacement. The efficiency of the technology expedites the quoting process, allowing customers access to custom quotes from the contractors of their choice in a mere two minutes.

The online buying method also eliminates the need for traditional face-to-face interaction, providing time- and cost-savings advantages as well as safety during the pandemic.

In agreeing to the joint effort, Noritz gains a means to improve the customer experience for consumers and plumbing contractors who want to transact online for tankless water heater replacements.

It also keeps Noritz at the fore of current consumer behaviors, enabling new visibility into the interactions and transactions between end consumer and contractors. The newfound insight comes through data captured by ServiceWhale’s platform, helping the offshore manufacturer cater to online plumbing and HVAC customers worldwide.